30-Day Risk-Free Guarantee
We believe your home should only hold pieces you love. If an item doesn't feel right, we make returning it simple.
Email Support
Contact us at support@havenahouse.com with your order number within 30 days of delivery.
Receive Return Slip
Our concierge will verify your order and provide simple instructions for packaging.
Fast Refund
Once received and inspected, your refund is credited within 3-5 business days.
Eligible Return Conditions
- Items must be requested for return within 30 calendar days of delivery.
- Products must be in unused condition, in their original packaging with protective wraps.
- Proof of purchase (order confirmation email or order number) is required.
Damaged or Defective Items
If an item arrives damaged or broken during transit, do not worry. Send a quick photo to support@havenahouse.com within 48 hours of delivery, and we will send an immediate brand-new replacement at no charge.
Refund Processing
Refunds are credited directly back to your original payment method (Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay). Please note financial institutions typically take 3-5 business days to post the balance back to your account.
