Frequently Asked Questions

All orders are processed within 1-2 business days. Domestic US deliveries typically arrive within 3-5 business days. UK, Canada, and European orders arrive within 5-8 business days, and international shipments within 7-12 business days. Every order includes end-to-end live tracking.

We offer FREE Tracked Shipping on all orders over $70 (or your local currency equivalent). For orders under $70, standard insured shipping is a flat rate calculated transparently at checkout.

We ship worldwide to over 50 countries including the United States, Canada, the United Kingdom, Australia, New Zealand, the European Union, and select regions across Asia and the Middle East.

We stand behind every item with our 30-Day Risk-Free Guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery in original packaging for a full refund or exchange.

While we package our products with custom shock-absorbent materials, transit mishaps can occur. If any product arrives damaged or defective, simply take a quick photo and email support@havenahouse.com. We will dispatch an immediate replacement at zero cost to you.

You can apply coupon code HAVENA30 directly inside the Cart Drawer or at the final checkout screen to receive 30% off your entire order.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are protected by 256-bit SSL bank-grade encryption.